We ship our bikes across Switzerland and to most EU-countries. Depending on the products and your location, free shipping might apply. You will find detailed information on the checkout page after entering your address.

We generally ship bicycles and accessories within 3-4 working days. This might vary per product, and you will see the expected delivery date on the product page.

Due to trade agreements, tolls, and shipping costs, our supply chain differs between the EU and Switzerland. For Switzerland, we primarily manufacture our products in China and distribute them from Switzerland. In contrast, for the EU market, it is more advantageous for our customers if we manufacture within the EU and warehouse our products in Germany. As a result, the availability and pricing of certain products may vary between the EU and Switzerland.

Deliveries within Switzerland are shipped from our warehouse in Schwarzenbach (CH) with Swiss Post. Deliveries within the EU are shipped from our warehouse in Konstanz (DE) with DPD.

Once your order ships, you will receive a shipping confirmation email with a tracking link. You can use this link to follow the progress of your parcel. For Switzerland, your tracking link will be for Swiss Post. For the EU, your tracking link will be for DPD.

Yes, you can return unused products. To start a return, please reach out to our customer service at info@may-ltd.com. The customer service will provide you with all information related to the return. Returns that have not previously been notified to info@may-ltd.com cannot be accepted. For more details, please review our returns policy.

Yes, our products come with a 2-year warranty. Quality is very important to us. Please review the warranty information for more details. In case of any questions or problems with our products, please contact us anytime.