Answers regarding your delivery

Where do you ship, and what are the costs?

We ship our bikes across Switzerland and to most EU-countries. Depending on the products and your location, free shipping might apply. You will find detailed information on the checkout page after entering your address.

How long does delivery take?

We generally ship bicycles and accessories within 3-4 working days. This might vary per product, and you will see the expected delivery date on the product page.

Why are some products not available in my country?

Due to trade agreements, tolls, and shipping costs, our supply chain differs between the EU and Switzerland. For Switzerland, we primarily manufacture our products in China and distribute them from Switzerland. In contrast, for the EU market, it is more advantageous for our customers if we manufacture within the EU and warehouse our products in Germany. As a result, the availability and pricing of certain products may vary between the EU and Switzerland.

Which shipping service provider will deliver my order?

The shipping and delivery of our shipments is carried out by DPD within Switzerland and across Europe.

How can I track the status of my delivery?

Once you've received the shipping confirmation, you can track the delivery of your parcel using the link in the e-mail. You will be redirected to a DPD parcel tracking link.

My order has not arrived. What can I do?

Please check the delivery status using the tracking link. If you still can't find your delivery, please reach out to us at

Can I return products?

Yes, you can return unused products. To start a return, please reach out to our customer service at The customer service will provide you with all information related to the return. Returns that have not previously been notified to cannot be accepted. For more details, please review our returns policy.

Do your products have a warranty?

Yes, our products come with a 2-year warranty. Quality is very important to us. Please review the warranty information for more details. In case of any questions or problems with our products, please contact us anytime.

Open questions? Contact us.